---
title: I received a wrong item
description: "f you received a wrong item, please [contact us](https://starkbylwax.co.tz/contact/) immediately with the following information: - Your order number - Pictures of the wrong item, the packaging and the delivery slip Please make sure to keep the delivery slip and also make pictures…"
url: "https://starkbylwax.co.tz/help-center/my-order/i-received-a-wrong-item/"
updated: "2025-01-17"
category: My Order
---

# I received a wrong item

f you received a wrong item, please [contact us](https://starkbylwax.co.tz/contact/) immediately with the following information:

- Your order number
- Pictures of the wrong item, the packaging and the delivery slip

Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible! Please only return the wrong item, if our customer care team asks you too.